At Hookrun, we ensure top-notch quality with a 3-step check before shipping. If an item is damaged, mislabeled, or harmed during transit, we’ll replace it for free—guaranteed.
Delivery Timeline
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Processing: 5-7 business days (may extend during holidays)
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Transit: 8-15 business days via standard shipping
- US orders may upgrade to DHL for faster delivery
Shipping Information
Shipping Method |
Shipping Costs |
Delivery Time |
Country |
Standard Shipping |
$8 (FREE for orders over $69.00)
|
8-13 business days |
United States |
7-10 business days |
United Kingdom, France, Netherlands |
7-12 business days |
Germany, Italy, Spain, Austria, Poland |
8-15 business days |
Canada |
Express Shipping |
$22 ($18 for orders over $69.00)
|
5-8 business days |
United States, Germany, Italy, Spain |
3-6 business days |
United Kingdom, France, Netherlands |
6-8 business days |
Austria, Poland |
8-10 business days |
Canada |
Global Reach
Ships to: United States, Canada, Germany, UK, France, Netherlands, Czech Republic, Austria, Hungary, Greece, Sweden, Spain, Italy, Malta, Portugal, Slovakia.
Order Tracking
- Confirmation email sent upon shipment.
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Track via Track My Order link or email-provided tracking number.
Shipping Partners
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Primary carrier: Standard international shipping.
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US priority: DHL available for expedited service.
Restrictions
No deliveries to PO Boxes, APO, FPO, or DPO addresses.
Origins
All orders ship directly from our fulfillment center in China.
Delivery Support
If tracking shows "delivered" but no package:
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Check all property access points (doors, garage, bushes).
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Confirm with neighbors.
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Allow 3 days for carrier error resolution.
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Contact us if unresolved after 72 hours.
Unsuccessful Delivery Attempt
In the event that no one is present to collect or sign for the order when it arrives:
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If delivered by Australia Post : Your parcel will be available for collection at your local Post Office, a notification will be left in the mailbox in this instance.
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If your item is delivered by Aramex or Allied Express : arrangement will be made prior to deliver to ensure your item arrives at your convenience.
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If you are not home at the arranged time, a re-delivery cost will occur at your expense.
Rejected by Receiver
If you have purchased this item as a gift, please make sure the receiver is aware, to avoid parcel rejection. If the parcel has to be resent, a re-delivery cost will occur at your expense.
The expected time of delivery is a guideline only. Delivery may be delayed due to various reasons.
To allow for efficient dispatch, we do not allow pick up or for the customers to arrange their own courier from our warehouse.